FIRST RESPONSE MOBILE MECHANIC COLCHESTER LTD
Terms and Conditions of Service
IMPORTANT:
Payment of any fee and or submission of a booking request confirms that you have read, understood, and accepted these Terms and Conditions in full. These Terms form a legally binding contract between you and First Response Mobile Mechanic Colchester Ltd.
1. Definitions
“Company”, “we”, “us”, “our” means First Response Mobile Mechanic Colchester Ltd.
“Customer”, “you”, “your” means the individual or entity requesting services.
“Vehicle” means the motor vehicle identified in the booking.
“Service” means any diagnostic, inspection, repair, recovery, or assistance provided.
“Technician” means any employee, contractor, or agent acting on behalf of the Company.
“Virtual Account” means the customer account where payments are recorded as service credit.
“Credit” means non-refundable, non-transferable service value held on a Virtual Account.
“Breakdown” means a mechanical or electrical failure rendering the vehicle unsafe or inoperable.
“Temporary Repair” means a short-term intervention intended to allow limited movement or testing and not a permanent fix.
2. Scope of Services
2.1 The Company provides mobile mechanical services, not insurance, roadside membership, or guaranteed recovery cover.
2.2 Services are provided on a best-endeavours basis, subject to:
Vehicle condition
Location access
Weather
Safety considerations
Availability of parts
2.3 The Company may refuse or withdraw service where it considers attendance unsafe, unlawful, or impractical.
2.4 Services are limited to the Vehicle specified at booking. Any additional vehicles require a separate booking and payment.
3. Payment Policy
3.1 Payment in full is required in advance to confirm any booking.
3.2 All payments are converted into Credit and recorded on the Customer’s Virtual Account.
3.3 Credit:
Has no cash value
Is non-refundable and non-transferable
Cannot be exchanged, gifted, or withdrawn
May only be redeemed against Company services
3.4 Credit is automatically applied once the Technician attends or work commences.
3.5 Diagnostic and labour fees pay for time, skill, and expertise, not guaranteed outcomes.
3.6 Chargebacks are not permitted.
By paying, you agree that:
Bank or card reversals are unauthorised
Any chargeback will be formally disputed
Evidence including logs, photos, messages, and call recordings will be submitted
Legal or debt recovery action may follow
3.7 Ownership of supplied parts remains with the Company until paid in full.
4. Cancellations, Non-Attendance, and Delays
4.1 Voluntary cancellation by the Customer results in:
A £60 cancellation fee
Remaining balance retained as Credit
No cash refund
4.2 Credit remains valid for 12 months from the original payment date.
4.3 Missed appointments, no-access situations, or failure to provide keys or location details are treated as cancellations.
4.4 The Company reserves the right to reschedule due to illness, weather, breakdown, or operational necessity.
5. Refunds
5.1 Refunds are not provided, except where required by law.
5.2 A limited 24-hour exception may apply only where:
No attendance has occurred
No preparation or allocation has been made
Written approval is given by the Company
5.3 Any approved refund is subject to administrative deductions.
6. Diagnostics and Repairs
6.1 Diagnostics identify likely causes, not definitive guarantees.
6.2 Warning lights, fault codes, or symptoms may have multiple underlying causes.
6.3 Temporary repairs may be offered where permanent repair is not immediately possible.
6.4 The Company is not responsible for:
Pre-existing faults
Latent defects
Consequential failures
Manufacturer design faults
7. Parts
7.1 Parts supplied are either OEM, equivalent, or aftermarket unless otherwise agreed.
7.2 Customer-supplied parts are fitted at the Customer’s risk with no warranty.
7.3 Electrical components are non-returnable once fitted.
8. Vehicles and Eligibility
8.1 The Vehicle must:
Be road legal
Not exceed safe working limits
Not be overloaded
8.2 Modified, commercial, or specialist vehicles may incur additional charges or refusal.
9. Safety and Conduct
9.1 Abusive, threatening, or inappropriate behaviour towards staff will result in immediate termination of service.
9.2 The Company may withdraw service without refund where safety is compromised.
10. Liability
10.1 The Company is not liable for:
Loss of earnings
Missed appointments
Indirect or consequential losses
10.2 Liability is limited to the value of the service provided.
10.3 Nothing in these Terms limits liability for death or personal injury caused by negligence.
11. Consumer Rights
11.1 These Terms comply with the Consumer Rights Act 2015.
11.2 Statutory rights are not affected.
12. Misuse and Fraud
12.1 Any attempt to:
Misrepresent faults
Obtain unauthorised refunds
Abuse payment systems
may result in refusal of future service and legal action.
13. Data Protection
13.1 Personal data is processed in accordance with UK GDPR.
13.2 Calls, messages, and visits may be recorded for evidential purposes.
14. Governing Law
14.1 These Terms are governed by the laws of England and Wales.
14.2 Courts of England and Wales have exclusive jurisdiction.
15. Company Details
First Response Mobile Mechanic Colchester Ltd
Company Number: 16775506
Registered Office:
Suite RA01, 195–197 Wood Street
London, E17 3NU
Phone: 01206 645 195
Email: help@mobilemechaniccolchester.com
Website: www.mobilemechaniccolchester.com